Last Updated: September 2026
At Gandhmula, we want your order to reach you safely and in good condition. This Shipping & Returns Policy explains how we process, ship, and handle issues with orders placed through Gandhmula.com.
By placing an order on our Website, you agree to the terms described below.
Shipping Policy
1. Order Processing
Once your order is successfully placed, we generally process and prepare it for dispatch within 1–2 business days.
Orders placed on weekends or public holidays may begin processing on the next business day.
Processing times may occasionally be longer during sales, promotions, holidays, or other periods of unusually high order volume.
2. Delivery Timeline
Our estimated delivery timeline is generally 7–10 days from the date of dispatch.
Actual delivery time may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Transportation or logistics delays
- Remote or difficult-to-service locations
- Incorrect or incomplete address information
- Other circumstances outside our reasonable control
The delivery timeline provided is an estimate and does not constitute a guaranteed delivery date.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed at the time of checkout before you complete your purchase.
The shipping charge may vary depending on factors such as the order, delivery location, or available shipping service.
4. Shipping Partners
We may use different courier and logistics providers depending on the destination, availability, and other operational considerations.
The shipping provider may therefore vary from one order to another.
5. Order Tracking
Where tracking is available, relevant tracking information may be shared with you through the contact details provided while placing your order.
You may use the tracking information provided to monitor the progress of your shipment.
6. Delayed Delivery
Although we aim to deliver orders within the estimated timeline, delays can occasionally occur due to circumstances outside our control.
If your order is significantly delayed, please contact us at:
Email: info@gandhmula.com
WhatsApp: +91 7669933182
We will coordinate with the relevant shipping partner and assist you in resolving the issue.
7. Failed Delivery Attempts
If a courier is unable to deliver your order because of reasons such as:
- Customer unavailable
- Incorrect or incomplete address
- Incorrect contact information
- Customer refusing to accept the shipment
- Repeated failed delivery attempts
- Other reasons attributable to the recipient
the courier may return the shipment to us.
If your order is returned to us, please contact our support team. We may be able to assist with reshipping the order.
Additional shipping or reshipping charges may apply.
8. Return-to-Origin (RTO)
If an order is returned to us because the customer did not accept or receive the shipment, the associated shipping and logistics costs are not borne by Gandhmula.
For such orders, any reshipping or other applicable charges may be payable by the customer.
If you need assistance with an RTO order, please contact us at:
Email: info@gandhmula.com
WhatsApp: +91 7669933182
Returns & Replacements
9. When Can You Request a Return?
Returns are accepted only in the case of a manufacturing defect in the bottle/product itself, subject to our review and approval.
A return request must be raised within 3 days of delivery.
Requests submitted after this period may not be accepted.
10. Product Must Be Unopened and Unused
To be eligible for a return due to a manufacturing defect:
- The product must be unopened.
- The product must be unused.
- The product should be in the condition in which it was received.
- The defect must relate to the manufacturing of the bottle/product.
Products that have been opened or used are not eligible for return.
11. Packaging and Cosmetic Issues
Minor damage, marks, dents, scratches, or other cosmetic issues to the outer packaging do not qualify as a manufacturing defect in the product.
Our return policy specifically covers manufacturing defects in the bottle/product and does not cover ordinary packaging or external-box damage.
If you believe the actual product has been damaged during transit or has another significant issue, please contact our support team so that we can review the matter and determine the appropriate solution.
12. Wrong Product Received
If you receive a product different from the product you ordered, please contact us as soon as possible.
After verification, an eligible wrong-product claim may be resolved through a replacement of the correct product.
Please keep the received product unopened and unused until our support team has reviewed your request.
13. Damaged Product
If your product arrives damaged, leaking, broken, or otherwise appears to have been damaged during delivery, please contact our support team.
We will review the issue and determine an appropriate solution based on the circumstances of the case.
Please provide relevant photographs or other information requested by our support team to help us investigate the issue.
Contact:
Email: info@gandhmula.com
WhatsApp: +91 7669933182
14. Missing Items
If any item that you ordered is missing from your shipment, please contact us as soon as possible.
Our team will review the order and shipment details and assist you with the issue.
Email: info@gandhmula.com
WhatsApp: +91 7669933182
15. Change of Mind
We do not accept returns simply because a customer has changed their mind or no longer wants the product.
This includes situations where:
- You no longer want the product.
- You ordered the wrong product.
- You do not like the fragrance.
- The fragrance smells different from what you expected.
- The fragrance does not suit your personal preference.
Fragrance perception is subjective and can vary between individuals. Therefore, dissatisfaction with the fragrance itself does not qualify for a return.
16. Return Shipping Charges
For eligible returns approved by Gandhmula, no return shipping cost will be charged to the customer.
Any return must first be approved by our support team. Customers should not independently ship products back to us without receiving return instructions.
17. Refunds
Where a refund is approved, it will generally be issued through:
- The original payment method, or
- Gandhmula wallet/store credit, as applicable.
The applicable refund method will be communicated during the resolution of your request.
18. Refund Processing Time
Once a refund has been approved, it may take approximately 7–10 working days for the refund to be processed and reflected through the applicable payment method.
The actual time taken for the amount to reflect in your account may also depend on the payment provider or banking institution.
19. How to Raise a Return or Issue
To report an eligible product issue, contact us within 3 days of delivery.
Please provide:
- Order number
- Name and contact details used for the order
- Description of the issue
- Photographs or other information requested by our support team
Our team will review the request and communicate the available resolution.
Please do not send any product back without receiving instructions from Gandhmula.
Contact Us
For shipping, returns, replacements, refunds, or order-related questions:
Gandhmula
Email: info@gandhmula.com
WhatsApp: +91 7669933182
Website: gandhmula.com
We will review your request and assist you according to the terms of this policy.