Last Updated: September 2026
Welcome to Gandhmula.com (“Website”, “Gandhmula”, “we”, “us”, or “our”).
These Terms & Conditions govern your access to and use of Gandhmula.com and your purchase of products through the Website.
By accessing the Website, browsing its content, creating an account, or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.
If you do not agree with these Terms & Conditions, please do not use the Website or place an order.
1. About Gandhmula
Gandhmula.com is an online platform through which we offer attars, perfumes, fragrances, and other products listed on the Website.
These Terms & Conditions apply to all visitors, users, and customers of the Website.
2. Eligibility
By using Gandhmula.com or placing an order, you represent that:
- The information provided by you is accurate and complete.
- You have the legal capacity to enter into a transaction under applicable law.
- You will use the Website only for lawful purposes.
- You will not use the Website in a manner that violates applicable laws or the rights of others.
Where required, customers under the applicable legal age should use the Website with the involvement of a parent or legal guardian.
3. Website Content and Product Information
We make reasonable efforts to ensure that information displayed on the Website is accurate and current.
This may include:
- Product names
- Product descriptions
- Product images
- Fragrance notes
- Product specifications
- Prices
- Availability
- Promotional information
However, minor differences may occur between the Website and the actual product.
Product images may vary due to photography, lighting, screen settings, device displays, packaging changes, or other factors.
Fragrance perception is subjective and may vary from person to person depending on factors such as skin chemistry, environment, application, and individual preference.
Descriptions of fragrances and their notes are provided for general informational purposes and are not a guarantee of how a fragrance will smell or perform on every individual.
We reserve the right to correct errors or update product information at any time.
4. Product Use and Customer Responsibility
Customers are responsible for using products in accordance with the instructions, warnings, and intended use provided with the product.
For fragrance products, customers should take reasonable precautions, including avoiding contact with the eyes and other sensitive areas and considering a patch test before applying a product directly to the skin.
Customers should discontinue use if they experience an adverse reaction and seek appropriate medical advice where necessary.
Gandhmula is not responsible for problems arising from misuse, improper storage, failure to follow product instructions, or individual sensitivity to a product.
5. Product Availability
All products displayed on the Website are subject to availability.
A product being displayed on the Website does not guarantee that it will always be available for purchase.
We may discontinue, modify, or temporarily suspend the availability of any product without prior notice.
If a product becomes unavailable after an order has been placed, we may contact you regarding the order and provide an appropriate resolution in accordance with applicable law.
6. Prices
All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.
Prices may change from time to time.
Any applicable shipping charges will be displayed at checkout before the order is completed.
We take reasonable care to ensure that prices displayed on the Website are correct. However, if an obvious pricing or technical error occurs, we reserve the right to correct the error.
If an order has been affected by an obvious pricing error, we may contact you regarding the order before proceeding.
7. Orders and Order Acceptance
When you place an order through Gandhmula.com, you are requesting to purchase the selected products.
An order confirmation or acknowledgement does not necessarily mean that the order has been finally accepted.
We reserve the right to accept, reject, cancel, or limit an order where reasonably necessary, including in circumstances such as:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraud or unauthorized transactions
- Incorrect or incomplete customer information
- Technical or system errors
- Unusual or potentially abusive ordering activity
- Other circumstances permitted by applicable law
Where Gandhmula cancels an order after receiving payment, the applicable amount will be refunded in accordance with our refund process and applicable law.
8. Customer Information
You are responsible for providing accurate information when placing an order.
This includes information such as:
- Name
- Mobile number
- Email address
- Billing information
- Shipping address
- Other information necessary to process your order
We will use the information you provide to process and fulfill your order in accordance with our Privacy Policy.
Gandhmula is not responsible for delivery problems caused by incorrect, incomplete, or outdated information supplied by the customer.
9. Payments
The payment methods available for an order will be shown during checkout.
Payment transactions may be processed through third-party payment providers.
You agree to provide valid and authorized payment information and represent that you are authorized to use the payment method used for the transaction.
If a payment is deducted but the order is not successfully created or confirmed, please contact us with the relevant transaction details so that the payment can be reviewed.
10. Shipping and Delivery
Shipping, dispatch, estimated delivery timelines, shipping charges, failed deliveries, Return-to-Origin (RTO), and related matters are governed by our separate Shipping & Returns Policy.
By placing an order, you acknowledge that you have reviewed that policy.
Delivery dates may vary depending on the destination, logistics provider, operational circumstances, and other factors beyond our reasonable control.
11. Returns, Replacements and Refunds
Returns, replacements, refunds, and eligibility requirements are governed by our separate Shipping & Returns Policy.
The applicable policy forms part of these Terms & Conditions.
Customers should review the Shipping & Returns Policy before placing an order.
Nothing in this section limits any rights available to consumers under applicable law.
12. Promotions and Discount Codes
From time to time, Gandhmula may offer promotional discounts, coupon codes, bundles, free products, or other promotional offers.
Unless specifically stated:
- Promotional offers may have additional conditions.
- A promotional code may have an expiry date or usage limit.
- Promotional codes may not be combined with other offers.
- Promotional benefits may not be exchanged for cash.
- We may withdraw or modify a promotion where permitted by law.
Any specific terms displayed with a promotional offer will apply to that offer.
13. Account and Website Security
Where the Website allows you to create an account, you are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.
You should notify us if you believe that your account has been accessed or used without authorization.
You must not attempt to gain unauthorized access to the Website, its systems, servers, databases, or other protected areas.
14. Prohibited Use
You must not use Gandhmula.com to:
- Violate any applicable law or regulation.
- Attempt to gain unauthorized access to the Website or its systems.
- Introduce viruses, malware, or other harmful code.
- Interfere with the security or functioning of the Website.
- Scrape, copy, reproduce, or commercially exploit Website content without authorization.
- Place fraudulent or unauthorized orders.
- Use stolen or unauthorized payment information.
- Impersonate another person or entity.
- Submit false or misleading information.
- Abuse promotional offers or discount mechanisms.
- Use the Website in a manner that may harm Gandhmula, its customers, service providers, or Website infrastructure.
We may restrict access to the Website or take other appropriate action where we reasonably believe that these Terms have been violated.
15. Intellectual Property
Unless otherwise stated, the content and materials available on Gandhmula.com are owned by or licensed to Gandhmula.
This includes, without limitation:
- Gandhmula name and branding
- Logos
- Product photographs
- Graphics
- Videos
- Website design
- Text and written content
- Product descriptions
- Original artwork
- Other Website materials
You may access and use the Website for personal and lawful purposes.
You may not reproduce, modify, distribute, publish, transmit, sell, or commercially exploit Website content without our prior written permission, except where permitted by applicable law.
16. Third-Party Services and Links
Gandhmula.com may use or link to third-party services, including payment services, delivery services, communication platforms, or external websites.
Third-party services may operate under their own terms and policies.
Gandhmula is not responsible for the content, availability, security, or policies of third-party websites that are outside our control.
Your use of a third-party service may therefore be subject to that provider’s own terms and policies.
17. Website Availability
We make reasonable efforts to keep the Website available and functioning properly.
However, we do not guarantee that the Website will always be:
- Available without interruption
- Free from technical errors
- Free from bugs
- Completely secure
- Free from delays
The Website may occasionally be unavailable due to maintenance, technical issues, updates, security measures, hosting or network problems, or circumstances beyond our reasonable control.
We may modify, suspend, or discontinue any part of the Website where reasonably necessary.
18. Force Majeure
Gandhmula will not be responsible for failure or delay in performing an obligation where the failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include, where applicable:
- Natural disasters
- Severe weather
- Government actions or restrictions
- Transportation or logistics disruptions
- Internet or telecommunications failures
- Strikes or labour disruptions
- Civil disturbances
- Technical failures
- Acts of third parties
- Other circumstances beyond our reasonable control
Where such circumstances occur, we will take reasonable steps to minimize their impact where practicable.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Gandhmula will not be liable for indirect, incidental, special, or consequential losses arising from your use of the Website or products purchased through it.
This does not exclude or limit liability that cannot legally be excluded or limited under applicable law.
Nothing in these Terms is intended to take away any mandatory rights or remedies available to consumers under applicable law.
20. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, costs, or expenses arising from your unlawful or unauthorized use of the Website, your violation of these Terms, or your violation of applicable law.
This section does not apply to the extent that a claim or loss results from Gandhmula’s own unlawful conduct or liability that cannot legally be excluded.
21. Privacy
Our collection and handling of personal information is governed by our Privacy Policy.
The Privacy Policy explains what information we may collect, how it may be used, how it may be shared, and the choices available to you.
By using the Website, you acknowledge that you have reviewed the Privacy Policy.
22. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our Website, products, business practices, or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the Website after an updated version has been published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
23. Customer Support
For questions, complaints, or concerns regarding an order, product, Website use, or these Terms, you may contact us at:
Email: info@gandhmula.com
WhatsApp: +91 7669933182
We will review complaints and grievances in accordance with applicable law and our applicable policies.
24. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Any dispute shall be subject to the jurisdiction of the competent courts or other forums having jurisdiction under applicable law.
Nothing in these Terms is intended to prevent a consumer from exercising any statutory right or remedy available under applicable law.
25. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary, and the remaining provisions will continue to remain in effect.
26. Contact Us
For questions regarding these Terms & Conditions:
Gandhmula
Email: info@gandhmula.com
WhatsApp: +91 7669933182
Website: gandhmula.com
Business Address: [Business Address]
By using Gandhmula.com or placing an order through the Website, you acknowledge that you have read and understood these Terms & Conditions.